bottu plugs into your existing ticket system and answers from your own documents, websites, Discord history, and FAQs. When it’s not sure or can’t find the answer in your added knowledge sources, it hands off to staff with a summary instead of guessing. No migration. No new workflow for your team.
📕 KNOWLEDGE BASE, NOT GUESSWORKUpload docs, add your websites, or point it at a Discord channel. Every answer comes from what you actually told it — never invented.
🤔 KNOWLEDGE GAP DASHBOARDEvery question it couldn’t answer gets logged with a suggested answer. One click adds it to your knowledge base. Your bot gets smarter every day, automatically.
🤖 SOUNDS LIKE YOUR TEAMSet the tone, the rules, the things it should never say. It reads like a member of your team, not a generic AI chatbot.
🎫 WORKS WITH WHAT YOU HAVEKeeps using your existing ticket system. It just detects support channels and starts helping — no new workflow for your team to learn.
💬 SEE EXACTLY WHAT IT ANSWEREDEvery response shows which sources it pulled from. No black box — your staff can see and verify exactly why it said what it said.