ClassTech Assist works directly inside your existing Discord ticket system, using your own knowledgebase to answer customer questions automatically.
If Assist doesn’t have enough information to provide an accurate answer, it can automatically escalate the ticket to your support team and stop responding, allowing a member of staff to take over.
:sparkles: Features:robot: AI Powered Support
Automatically answer common support questions using your own knowledgebase.
:books: Custom Knowledgebase
Build your own collection of articles containing information about your products, services and support.
:rotating_light: Automatic Staff Escalation
If Assist can’t confidently answer a question, it can escalate the ticket and notify your support team.
:brain: Custom AI Personality
Choose how Assist communicates with your customers and match the tone of your community.
:bar_chart: Usage Tracking & Analytics
Keep track of how your AI support is being used.
:bell: Management Notifications
Receive important usage and service notifications directly inside your Discord server.
