DeskCrew Frequently Asked Questions
Discover the full list of Frequently Asked Questions for the DeskCrew Discord Bot with this guide. Easily navigate through the FAQs and find the perfect answer to your needs.
AI live chat that answers from your help docs, and turns website chat + email into Discord ticket threads. Reply with /reply; the customer gets it anywhere.
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DeskCrew Discord Bot Do my customers need a Discord account?
No. You reply from Discord with /reply, and your customer gets the answer in your website’s live chat or by email, wherever they started.Where do tickets come from?
Your website’s live chat widget, email, and your Discord server, all landing in one queue.Does the AI reply automatically?
The AI drafts an answer from your own help docs, but a human approves before anything sends. You stay in control.How do I set it up?
Create a free workspace at deskcrew.io, connect Discord from the dashboard, and pick the channel that receives tickets. Takes about two minutes.Is it free?
Yes, there’s a free plan. Paid plans add Slack and Discord sync, email inboxes, and white-label branding.