Upvote DeskCrew

AI live chat that answers from your help docs, and turns website chat + email into Discord ticket threads. Reply with /reply; the customer gets it anywhere.

Back to DeskCrew

Support tickets that leave Discord: website live chat, email, and server threads in one helpdesk, with AI answers drafted from your docs.

Tags: Customer Support, Utility, Productivity

Website: https://deskcrew.io
Support server: https://discord.gg/hdWZgrYDqB
Custom invite URL: https://deskcrew.io/signup
(the bot binds to a helpdesk workspace during Connect, so the journey starts at signup, not a
bare bot-add)

Your server’s support desk, not just a ticket channel

Most Discord ticket bots trap conversations inside Discord. DeskCrew is a real helpdesk that
treats your server as one of its front doors:

Tickets from everywhere land in one inbox: your website’s live chat widget, email, and
your Discord server.
New tickets post as threads into the channel you choose. Your team works them without
leaving Discord.
Reply with /reply inside the thread and the customer gets your answer wherever they
are: live chat on your site, or email. They never need a Discord account.
AI drafts answers from your help docs. A human approves before anything sends.
A full dashboard behind it: knowledge base, CSAT surveys, analytics, API and webhooks,
integrations with Slack, Shopify, Wix, WordPress and more.

Setup (2 minutes)

Create a free workspace at deskcrew.io
Dashboard → Integrations → Connect Discord and pick your server
Choose the channel that receives tickets
Done. New tickets thread in; /reply answers them.

Commands

/reply text:<your answer> inside a ticket thread sends your reply to the customer.

Free plan available. Paid plans add Slack/Discord sync, email inboxes, and white-label.

Questions? Join our server: https://discord.gg/hdWZgrYDqB

Check out the home page for the full Discord Bot List.