The easiest way to run support on your Discord server.
Website | Dashboard | Docs | Premium
Most ticket bots make you set everything up with slash commands, one option at a time. EasyTickets is built the other way around. You log in with Discord on the website, build your panel in a real editor with a live preview, hit Publish, and it’s in your channel. Members click a button, answer a couple of questions if you want them to, and a private ticket opens. Staff claim it, sort it out and close it. A transcript is saved automatically.
All the Features You NeedAccess all of them through the dashboard.
🖥️ Web DashboardBuild panels, browse tickets, check analytics and tweak settings from your browser. There’s a guided tutorial the first time you open it, so nobody has to read a wiki to get going.
📝 Custom FormsAsk your members a few questions before their ticket opens. The answers show up in the first message. Short text, paragraphs, dropdowns, checkboxes, user and channel pickers, even file uploads.
📄 Saved TranscriptsEvery closed ticket keeps its full conversation in your dashboard, embeds and images included. Reread it anytime or share a link. The member gets a View Transcript button in their DM too, and a My Transcripts page where they can find every ticket they ever opened, on any server.
🧵 Private Threads, Not ChannelsEach ticket is its own thread inside one channel. Only the opener and staff can see it, and your channel list stays four items long. Prefer real channels? Switch it per button.
🙋 ClaimingA staffer claims a ticket so two people never reply at once. Every rule is per button: who can close, whether claiming removes other staff, whether the member gets a DM when it closes.
🕒 Support HoursSet when your team is around and the panel shows Open or Closed on its own. Tickets outside those hours can be blocked or just get a heads up. Free on every panel.
🔐 Access ControlLet a moderator role use the dashboard without handing out Manage Server on Discord. Pick which areas each role gets.
🔢 Naming and NumberingChoose how tickets are named, like ticket-42 or support-username. Every panel keeps its own counter.
Free is a complete ticket bot, not a trial. Premium is for servers that want more control.
| Feature | Free | Premium |
|---|---|---|
| Panels | Up to 10 | Unlimited |
| Buttons per panel | 5 | 5 |
| Custom forms | ✅ 5 fields | ✅ 15 fields, multi-step |
| Transcripts | ✅ | ✅ |
| Support hours | ✅ Basic | ✅ Advanced multi-slot |
| Claim and close rules | ✅ | ✅ |
| Access control | ✅ | ✅ |
| Embed colors and footer | EasyTickets branding | Yours |
| Tags and priorities | ❌ | ✅ |
| Star ratings from members | ❌ | ✅ |
| Auto-close idle tickets | ❌ | ✅ |
| Analytics (first reply, resolution, staff) | Basic | Advanced |
| Custom bot nickname and avatar | ❌ | ✅ |
Premium is $4.99 a month or $44.99 a year, per server. Cancel any time from the dashboard.
VotingNothing is locked behind votes. If you vote for EasyTickets here, thank you. Members who voted in the last 12 hours get a small ⭐ Supporter mark on their tickets, that’s all.
Try It on Your Server
Add EasyTickets and let the dashboard tutorial walk you through your first setup.