Modai Support Frequently Asked Questions
Discover the full list of Frequently Asked Questions for the Modai Support Discord Bot with this guide. Easily navigate through the FAQs and find the perfect answer to your needs.
Discord Ticketing Bot That Answers 90% Of Your Tickets
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Modai Support Discord Bot How does the AI learn my knowledge base?
Our AI uses advanced natural language processing to understand your documentation, website content,. You can upload files, connect to your website, or import existing Discord conversations for training. The system continuously improves as it processes more of your content.What happens when the AI can't respond to questions?
When the AI encounters a question it can’t confidently answer, it automatically escalates the ticket to your human support team. You can customize the confidence threshold for escalation to match your preferences and ensure users always receive accurate information.How long does it take to set up?
Basic setup takes just minutes - add the bot to your server and configure basic settings. For optimal performance, we recommend spending 30 mins uploading your knowledge base and customizing the bot’s behavior to your specific needs.Is my data secure?
Yes, we take security seriously. All your data is encrypted both in transit and at rest. We never share your data with third parties, and you can delete your data at any time. We’re also compliant with GDPR and other privacy regulations.can I customise the bot's appearance?
Yes, you can customize the bot’s name, avatar, and response style to match your brand. Enterprise plans also include white-labeling options to completely rebrand the bot as your own.