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Ticketing for servers with real support volume. Route with a visual flow builder, draft replies with AI, track SLA and CSAT, and work every ticket from Discord or the web dashboard.

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Support tickets that scale with your server

Ticket Tool is a hosted support system for Discord. Members open a ticket from a panel or a slash command, your staff work it in a private channel or from the web dashboard, and every conversation is logged, searchable, and measurable.

Built for servers where support is real work: communities, game servers, stores, and networks running dozens of tickets a day.

Set up in about two minutes

Run /setup. The wizard asks for a staff role, a Discord category for ticket channels, a channel for the panel, and your first ticket category. You will have a working ticket panel before you finish reading this page.

Visual flow builder

Drag nodes onto a canvas and design exactly how a ticket moves. Branch on what people answer, on their roles, or on the category they picked. Auto-assign staff, set SLA timers, send replies, run applications with review and role-on-approval. Dozens of node types, no code.

Panels and forms

Ask the right questions before a ticket ever opens. Text fields, dropdowns, and priority selectors, with per-category colours, naming rules, and permissions. Unlimited panels on paid plans, each with its own form.

A real web dashboard

Read and reply to tickets from the browser, in real time, without jumping back into Discord. Your staff get a proper inbox instead of forty channels in a sidebar.

AI that drafts, routes, and answers
  • One-click reply drafts, tuned to your knowledge base and your team’s approved answers
  • Topic and sentiment routing so the right ticket reaches the right person
  • Conversation summaries so whoever picks a ticket up is already caught up
  • AI nodes inside flows to automate routing and first-line answers
Transcripts

Every ticket is saved as a clean, searchable transcript. Search past tickets by member name or ticket number, download as HTML, and share with teammates under access controls.

Analytics

A live dashboard of ticket volume, reply times, and staff activity. Spot trends and your busiest hours at a glance. Satisfaction surveys and CSAT tracking on Pro.

Knowledge base

Suggest articles automatically inside tickets so common questions answer themselves. Give members a public, searchable portal, on your own domain and branding with Pro.

Everything else

Ticket categories, role permissions, private tickets, automation rules, localization, SLA tracking, anonymous replies, webhook integrations, web push, email and SMS notifications, and a full REST API.

Running more than one server?

Teams give you a unified inbox across every server you run, shared staff and roles, and a single bill.

Pricing

Free forever for smaller servers. Community at $5/month and Pro at $12/month per server unlock unlimited panels and categories, AI, SLA and CSAT, custom knowledge-base domains, and the API. Team starts at $25/month for three servers.

Check out the home page for the full Discord Bot List.