Tickets Frequently Asked Questions
Discover the full list of Frequently Asked Questions for the Tickets Discord Bot with this guide. Easily navigate through the FAQs and find the perfect answer to your needs.
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Tickets Discord Bot How do I set up the Discord ticket bot?
Setting up the bot is simple. First, invite the bot to your server, then use the /setup command to configure your admin role, ticket category, and archive channel. After initial setup, you can use additional setup commands to customize the bot for your server’s needs.How do users create tickets?
Users can create tickets by using the /ticket create command. This will create a private channel for them to discuss their issue with your support staff.How are tickets handled?
When a ticket is created, staff members can claim tickets to indicate they’re taking over the conversation.How do I access closed ticket transcripts?
You can view the history of a closed ticket using the /ticket history command followed by the ticket number. This provides a complete transcript of all messages exchanged during the support conversation.Can I customize the bot's permissions?
Yes, you can set specific admin roles to control who has access to ticket management commands. Only users with the designated admin role can perform administrative actions.Does the bot support a knowledge base?
Yes, the bot includes a knowledge base feature powered by GPT 4o that allows staff to store and retrieve frequently used information. This helps provide consistent and intelligent answers to common questions.