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AI Ticket Bot: A Discord support bot handling unlimited tickets efficiently. Advanced AI features available for premium users!

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AI Ticket Bot · the AI-powered Discord ticket bot that knows your server 🎫

It’s not just an AI, it’s your AI.

AI Ticket Bot is the AI-powered Discord ticket bot that answers your members, escalates the real issues to your staff, and saves a transcript of every support ticket. Start free, run it in 37 languages, and connect it to the ticket bots you already use.

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Most ticket bots bolt a generic chatbot onto the side. AI Ticket Bot is built around a per-server brain your staff actually teach. It answers support tickets in your members’ own language, reads your channels when it needs to, hands off to a human the moment one is needed, and keeps a clean record of every conversation.

Set it up in one command ⚡

Run /setup and the bot builds the whole thing for you: a ticket panel, sensible categories, the staff role wiring and the permissions. Publishing that first panel also starts 14 days of Premium, automatically.

  • 💳 No payment method at any point. There is nothing to cancel and it cannot turn into a charge.
  • 🔚 It ends by itself after 14 days and the server drops back to the free plan.
  • 📦 Nothing is deleted when it ends. Your panels, transcripts and everything you taught the AI all stay.
  • 🔒 One per server, permanently. Removing and re-adding the bot does not earn a second one.

Why it’s different 🧠

  • 🔎 It cites your server, not a generic FAQ. A member says the price in your channel is wrong? The bot reads the latest posts in that channel from the member’s own view and answers with what is actually written there.
  • 🛟 It escalates honestly. The model sets a priority by what waiting would cost, from low for a suggestion to urgent for a raid or a scam in progress, and pings the one staff role you wired. No “everything pings the owner”, no robotic escalate-on-everything.
  • 🎓 Your staff teach it. Run /ai train to teach a fact (“our refund window is 14 days”). The next ticket, the AI uses it. Each server keeps its own brain.
  • 🔌 It works with the ticket bot you already run. Using Ticket Tool or another ticket bot? /ticket connect lets our AI answer right inside their tickets, no migration and no switching. Up to 10 connected bots, on every plan including Free.

Key features ✨

  • 🤖 Per-server AI brain powered by our own platform and Anthropic’s model. Nothing is resold through a third party. (every plan)
  • 🔑 Connect your own AI. Paste an API key from OpenAI, Anthropic, Google Gemini, DeepSeek, xAI, Mistral, Groq or OpenRouter, and tickets, the FAQ channel, the web widget and training all run on it. Your provider bills its replies, so they never count against your plan. If the key fails, our AI answers instead. (Pro and up)
  • 📚 Teach it however you like. Type a fact, paste a link (it crawls the site through its sitemap, not just the one page), or attach up to 10 files per message: text, CSV, JSON, PDF, Word documents and images. (every plan)
  • 🌐 It can look things up. When the answer is not in your server’s knowledge, the AI can run a live web search. Deliberately a last resort, so your own prices and policies always win. (every plan)
  • 🧰 It knows your server. When an answer depends on it, the AI can find a channel and search its history, forum posts included, or check what that member is allowed to do. Always from their own view, so it never shows them a channel they could not already see. (every plan)
  • 🎯 Learns from your real tickets. Pick a closed ticket where a person corrected the AI and one action turns it into training. Deliberate, never automatic, so a confused member cannot teach it something wrong. (every plan)
  • 🧠 Pick the model. It runs on Claude Haiku 4.5 by default, and /ai model switches to another Claude model, which uses your tokens faster. (every plan)
  • 📄 Every ticket transcribed by default. A full transcript is saved at aiticketbot.com/transcripts. Ticket channels are removed on close to stay tidy, and ticket threads are archived and locked. (every plan)
  • 🌍 37 languages. Panels, embeds, buttons and system messages are fully translated, set per server with /language. The AI also replies in whatever language the member writes in. (every plan)
  • 🛡️ Anti-sniping protection. An opt-in setting that stops DM-scam self-bots from spotting who just opened a ticket, so scammers can’t slide into your members’ DMs. (every plan)
  • 🎛️ Panels, categories and quick responses. Build ticket panels with per-category routing, saved staff replies (/qr), and clean dropdown menus, never “type true/false” forms. (every plan)
  • 🎨 A panel that looks like yours. Two styles, your colour, logo and banner, and buttons or a dropdown for the categories. Free keeps a small “Powered by” footer. (every plan)
  • 👥 Staff roles with 14 permissions. Decide per role who can claim, close, move tickets, reply as “Staff”, read transcripts, see stats or train the AI. (every plan)
  • 🚦 Four priority levels. Low, Normal, High and Urgent, with a starting level per category, so the tickets that cannot wait sit at the top. (every plan)
  • 🖥️ A real web dashboard. Design panels on a live canvas, reply to tickets from the browser, move or close them, export them, and see who changed what in the audit log. For the server owner and anyone with Manage Server. (every plan)
  • ⏱️ Smart inactivity. Members who owe a reply get a gentle DM nudge; staff who owe one get pinged. Tickets waiting on your team are never auto-closed. (Premium and up)
  • 🪪 True whitelabel. Per-server name, avatar, banner and bio that apply to Discord on save. Not just a username swap. (Premium and up)
  • 💬 AI FAQ channels. Let the AI answer common questions in public channels, on mention or on every message, so fewer tickets ever get opened. (Free 1, Premium 3, Pro 5)
  • 🌐 A chat widget for your own website. The same brain answers visitors on your site, then hands off into a private Discord thread where your staff reply. Locked to the domains you allow. (Premium and up)
  • 📊 Analytics that decide. Ticket stats, an AI block, and a staff leaderboard with smart attribution. (Premium and up)

Vote and win, every single spin 🎁

Voting takes a few seconds and earns your server a spin on the reward wheel. There is no losing outcome, and servers that already pay can spin too.

One rule decides your prize:

  • No paid plan? You win free Premium hours: 3h at 70%, 6h at 22%, 12h at 7%, 24h at 1%.
  • Already on a plan? You win extra AI tokens instead: 10,000 at 55%, 25,000 at 27%, 50,000 at 15%, 100,000 at 3%.

That rule is also the safety net: winning hours gives your server a plan, so every further spin in that window pays tokens and Premium can never stack on itself.

  • Vote on any of our partner sites and your server earns a spin, refreshed every 12 hours.
  • Spin from your dashboard Billing page. The odds above are the standard ones, published before you spin, and seasonal events make them better.
  • A rolling weekly cap keeps it fair, and nothing is ever consumed when a spin is refused.
  • Vote and spin at aiticketbot.com/vote.

Refer a server, earn a reward 🤝

Tell another community about the bot. When they buy a plan or a token pack they can name your server at checkout, and your server earns a reward worth 10% of what they paid, as free Premium time or AI tokens. The buyer pays the same price either way. Your referral ID is just your Discord server ID.

Track record 📈

4,400+ Discord communities. Nearly 200,000 support tickets handled over the bot’s lifetime, about half of them resolved by the AI without a human, with first replies landing in seconds.

Pricing 💳

Start free. Everything except AI tokens is built to feel unlimited. Premium is €9.99/mo (or €95.90 a year), Pro is €29.99/mo (or €287.90 a year) and runs the AI on your own key if you want, Enterprise is custom. Cancel any time. Token caps are explicit and yours to control, so when a limit is hit the AI cleanly steps back and tickets keep working manually. No surprise overages.

FAQ ❓

  • What is AI Ticket Bot? An AI-powered Discord ticket bot that runs your support tickets. It answers members from a brain your staff teach, escalates the real issues to your team, and keeps a transcript of every ticket.
  • Is there a free Discord ticket bot plan? Yes. Free includes unlimited tickets, a fully customizable panel, the per-server AI brain, transcripts, all 37 languages, anti-sniping, the web dashboard, connecting to other ticket bots, and one AI FAQ channel where the AI answers in public. Premium unlocks smart inactivity, whitelabel, three AI FAQ channels, the website widget and analytics.
  • Does it work with Ticket Tool? Yes. /ticket connect points our AI at the tickets Ticket Tool (or Ticket King, Tickets Bot, Helper.gg and others) already opens, on every plan including Free. You keep your panels and your close button; we add the answering. Up to 10 connected bots per server.
  • Is there a free trial of Premium? Yes. Publishing your first ticket panel starts 14 days of Premium automatically, with no payment method at any point. It ends by itself and nothing is deleted. One per server, permanently.
  • Does it replace my current ticket bot? Your call. It can run its own ticket panels, or with /ticket connect it adds AI answers on top of a ticket bot you already use. Note that the connect route never publishes a panel of ours, so it does not start the trial.
  • How is it different from other Discord ticket bots? Every server gets its own AI brain your staff teach with /ai train, not a shared FAQ. It reads your channels and roles when needed, and it knows when to hand a ticket to a human.
  • What languages does it support? 37, covering panels, embeds, buttons and system messages, set per server with /language. The AI’s own replies follow whatever language the member writes in.

Important links 🔗

Check out the home page for the full Discord Bot List.