TicketerBot is a modern Discord ticket management bot for communities, creators, businesses, gaming servers and support teams that need a cleaner way to handle member support.
Instead of support requests getting lost in general chat, DMs or staff-only channels, TicketerBot lets members open private support tickets from a Discord button. Each ticket creates a private channel for the member and your configured support roles.
Key features- Custom ticket panels with buttons, categories, colors, welcome messages and optional form questions
- Private ticket channels with automatic staff permissions
- Real-time web inbox so staff can reply from the browser
- Ticket history and transcripts
- Canned responses for common replies
- Analytics for ticket volume, response activity and support performance
- Staff role configuration for support, moderation and admin teams
- SLA tools, exports, webhooks and whitelabel options on higher plans
TicketerBot uses slash commands. The main commands are:
- /help - show setup help, command access, plan limits and support links
- /panel - deploy a dashboard-created ticket panel
- /claim - claim the current ticket
- /unclaim - release a claimed ticket
- /close - close an active ticket
- /add - add a user to the ticket channel
- /remove - remove a user from the ticket channel
- /rename - rename a ticket channel
- /priority - set ticket priority
- /note - add an internal staff note
- /snippet - send a canned response
- /tag - manage ticket tags
Staff and admin commands are permission-protected. Regular members use ticket panels to open support requests and can use /help for guidance.
PricingFree: 1 server, 1 panel, 3 categories, 50 active tickets and TicketerBot branding.
Pro: $1.99/server/month for 1 server, 5 panels, 10 categories, 250 active tickets, inbox, analytics, transcripts, canned responses and no branding.
Business: $4.49/server/month for 1 server, 25 panels, unlimited categories, unlimited active tickets, SLA tools, exports, webhooks and whitelabel features.
Organisation: $12.99/month with 3 servers included and Business-level limits and features.
LinksWebsite: https://ticketerbot.com
Docs: https://ticketerbot.com/docs
Privacy: https://ticketerbot.com/privacy
Support server: https://discord.gg/RwhKspMqZj
Invite: https://discord.com/oauth2/authorize?client_id=1493284687945273454&permissions=8&scope=bot+applications.commands