Ticketology is a modern, full-stack Discord support system built to help communities handle support requests efficiently, professionally, and at scale. Whether you run a small server or a large multi-staff operation, Ticketology gives you the tools to manage tickets, track performance, and keep your support experience clean and organized.
At its core, Ticketology uses Discord’s latest private threads and Components V2 to create a smooth, native ticketing experience directly inside Discord. Tickets are easy to create, easy to manage, and completely private by default. On top of that, Ticketology includes a powerful web dashboard that lets you configure everything visually without needing to touch Discord permissions manually.
The web panel is built with Astro and React, focusing on speed, clarity, and usability. From the dashboard, you can manage ticket categories, staff permissions, automated responses, logs, and analytics all in one place. This makes Ticketology ideal for servers that want both automation and control.
Key Features- Advanced ticketing system using Discord private threads
- Clean and fast web dashboard powered by Astro and React
- Multiple ticket categories such as General, Billing, Reports, and more
- Fully customizable ticket banners, colors, and automated messages
- Real-time logs and ticket history tracking
- Built-in staff analytics and performance evaluations
- Automated staff leaderboards to encourage engagement and efficiency
Ticketology goes beyond basic ticket handling by providing deep insights into your support team’s performance. You can track average response times, ticket resolution speed, feedback scores, and total tickets handled. This makes it easy to recognize top performers and identify areas for improvement.
Leaderboards update automatically and can be filtered by time window, helping motivate staff and reward consistency.
CommandsTicket Management
/ticket add <user|role>– Grant a user or role access to the current ticket/ticket remove <user>– Remove a user from the ticket/ticket rename <name>– Rename the ticket channel for better organization/ticket close [reason] [timeout]– Close a ticket with an optional reason and countdown
