Support tickets that leave Discord: website live chat, email, and server threads in one helpdesk, with AI answers drafted from your docs.
Customer Support, Utility, Productivity
Website: https://deskcrew.io
Support server: https://discord.gg/hdWZgrYDqB
Custom invite URL: https://deskcrew.io/signup
(the bot binds to a helpdesk workspace during Connect, so the journey starts at signup, not a
bare bot-add)
Your server’s support desk, not just a ticket channel
Most Discord ticket bots trap conversations inside Discord. DeskCrew is a real helpdesk that
treats your server as one of its front doors:
- Tickets from everywhere land in one inbox**: your website’s live chat widget, email, and
your Discord server. - New tickets post as threads** into the channel you choose. Your team works them without
leaving Discord. - Reply with
/reply** inside the thread and the customer gets your answer wherever they
are: live chat on your site, or email. They never need a Discord account. - AI drafts answers from your help docs.** A human approves before anything sends.
- A full dashboard behind it**: knowledge base, CSAT surveys, analytics, API and webhooks,
integrations with Slack, Shopify, Wix, WordPress and more.
Setup (2 minutes)
- Create a free workspace at deskcrew.io
- Dashboard → Integrations → Connect Discord and pick your server
- Choose the channel that receives tickets
- Done. New tickets thread in;
/replyanswers them.
Commands
/reply text:<your answer>inside a ticket thread sends your reply to the customer.
Free plan available. Paid plans add Slack/Discord sync, email inboxes, and white-label.
Questions? Join our server: https://discord.gg/hdWZgrYDqB
