Suppy turns your Discord server into a self-service support desk powered by AI.
When a member needs help, they click a category dropdown (Bug Report, Billing, Account Access, or whatever categories you configure) and open a private ticket. Suppy answers instantly using your own knowledge base — not generic guesses — cites the source it pulled the answer from, and automatically pings a human teammate when it isn’t confident enough to help alone.
What it does- Knowledge base — import docs from URLs or write entries directly; Suppy only answers from what you give it
- Custom ticket categories — configure your own dropdown categories and panel message from the dashboard
- Auto classification — every ticket gets tagged with category + priority automatically
- Staff escalation summaries — when a human is needed, Suppy writes a short summary of the issue so your team doesn’t have to scroll a long thread
- CSAT + reopen flow — collect feedback when a ticket closes, let users reopen if the issue isn’t resolved
- Business hours + macros — set support hours and canned replies for your staff
- Full analytics dashboard — ticket volume, resolution time, staff performance, unanswered questions
- Webhooks + public API — build your own integrations on top of ticket data
- Multi-language support
Suppy uses Discord slash commands — type / in any channel to see the full list, including /ticket (post the support panel), /faq, /note, and /macro.
- Invite the bot
- Log into the dashboard with Discord
- Add your knowledge base and configure ticket categories
- Run
/ticketin the channel where you want the support panel
🌐 Website: https://www.suppy-bot.com/
